Shop Talk

Out with the Old?

From 1960-1969 my father worked as a manager at a McDonalds in Lincoln, Nebraska.  From the best he can remember, hamburgers cost 15 cents, cheeseburgers 20 cents and fries 12 cents. You could actually get two meals with drinks for a dollar! Although quite young at the time, I remember my dad working there for two main reasons. 

1. Later when we moved to (very) rural Colorado, my dad was willing to drive for miles and miles just to get a McDonalds hamburger
2. I received a lesson in honesty in business dealings that served me all of my life.

One afternoon while with him, we drove to a different neighborhood to a stranger’s house. “What are we doing here?” I asked.  “I’m taking a nickel to this woman who was overcharged for her order.” He replied. “We drove this way just to return five cents?” I was confused. “A nickel’s a nickel” my dad said with a smile and then left the car and rang the doorbell.

Here we are in the New Year. 2015. It’s finally here. With it will come new innovations, accessories, devices and advances. We are definitely a society that seeks what’s newest, best and at times, most outrageous. I look forward to that! As good as the new can be however, there are foundational “old fashioned values” needed to build trust. Here are some suggested when the question was posted on social media:

“Kindness, manners, service, helping people because it’s what you do, not to get recognition or thanks or a reward. Remembering that your time is your most valuable service.”

“Being friendly and cheerful even when you don’t feel like it. Giving someone a smile and a friendly hello can change their whole day and more importantly your own.”

“Modesty and language! Show respect for others through the way you dress and speak.”

“Honesty, honesty, honesty.”  (This was mentioned several times in several ways.)  “An honest day’s work for an honest day’s pay. This goes both ways from employee to what employers pay. A strong work ethic is still plenty fashionable.”

“Basic respect and common courtesy. Saying please and thank you. Opening doors for people. Eye contact.”

You can add your own list, I’m sure. You haven’t maintained your long -standing business in any community without some level of trust, and trust comes largely from solid common values.

So, “in with the new!” But let’s not entirely be out with the old.

Ann Betts (6 Posts)

Ann Betts was happy to join the talented and vibrant team of individuals at Vital Media in 2013. Ann brings with her many years of experience having worked for WordPerfect, Microsoft, and Muzak. In many of those positions she conducted training seminars and provided technical support to end users. She also comes from a family of "car amateurs and professionals" with one brother who has built a strong reputation with his auto body shop work over the past 20 years. Ann has no "spare time" as she fills it with family, friends, faith, and well, Facebook.


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