FIRST IMPRESSIONS
REALLY ARE EVERYTHING.

Whether you invest in a billboard, website, or rely on word of mouth, a customer doesn’t truly judge your shop until they reach out. From that point on, Vital Media offers sophisticated yet easy to use digital marketing solutions that enable you to attract and upsell those customers and accelerate your profit potential. 

When it matters most, 
we make sure your customer gets the message. 

There are countless ways someone can find your shop. Make sure you get noticed once they do.

 

 

ANSWER THE CALL.

First impressions are everything. Don’t risk silence being the first sound your customer hears.

By the time a customer has called your shop, they’ve signaled that you have something they want, and that they want to know more. Great! But maybe they called while you’re with another customer. Or just as they start describing their problem, call waiting interrupts. Despite your best intentions, over half of callers in this country are placed on hold. And if they hear nothing but silence, chances are they’ll hang up after less than a minute, and never call back.

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MESSAGE ON HOLD
from Vital Media

Don’t lose another potential customer by placing them on hold and turning them over to silence. There’s a 87 percent chance they will hang up after 60 seconds and a 35 percent chance they’ll never call back. Let Message On Hold showcase your shop for you.

ELIMINATE THE SILENCE

When you place a customer on hold, don’t lose their attention to a generic music bed, or worse, silence. Keep them engaged with Message On Hold, and inform them about your services, promotions, and anything else they need to know about your business.

CREATE A CONNECTION

Not every customer knows you offer Nitrogen Tire Inflation. Or they might be afraid to ask about their brakes because they are unsure of the pricing. Bridge the gap and empower your customers to make informed purchasing decisions while improving sales of your promotional and high margin items.

REINFORCE THEIR DECISION

No one wants to be placed on hold, but there is still a reason this customer called your shop. Reinforce their decision by promoting your shop’s slogan, promise, guarantee, conveying why your service beats the other places in town.

DON’T JUST TAKE OUR WORD FOR IT

Thornhill Tire and Auto Care
“Message On Hold has been a great asset to our business.”
~Jacque

American Tire Distributors
“The education experience Vital Media provides to help educate the automtive customer is both informative and the most effective I have seen.”
~Robert

Williamson Tire Co.
“They allow me to put it on auto-pilot and forget about it.”
~Mark

We’ve got on hold covered with a flexible solution for your shop.




Listen to a demo.

GRAB THEIR ATTENTION.

Once a customer comes to your store, you’re in the drivers seat. Use digital signage to leverage that opportunity.

Once your out of store marketing efforts have done their job, it’s time to hand things off to our in-store solutions. Be bold. Nothing gets a customer’s attention like a vibrant HD screen with our lively motion graphics. We incorporate the uniqueness of your shop with the services that you offer to create an informed shopper and promote your high margin items.

We have multiple solutions available: dBoard®, which offers full-screen animations, or our newest product: Menu Plus®, which combines a menu of your shops products and pricing with motion graphics to bring them to life.

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dBOARD®
from Vital Media

Once a customer has entered your shop, it’s your move. Attract their attention with dBoard and influence their purchasing decisions without ever making them feel pressured. This is your chance to showcase your shop. Don’t waste that opportunity.

MARKETING THAT MOVES

Point of purchase posters and infographics lose their effect over time and get lost in the eye clutter in your shop. Make your message stand out on an HD screen with our eye-catching motion graphics.

PROMOTE YOUR BRAND

What good is your slogan or brand promise if your customers don’t know what it is? dBoard allows you to customize your content so you can deliver the exact message you want your customers to see.

RAISE AWARENESS

You know the importance of shock absorber replacements, or regular oil changes – but your customer might not. Our content gives your customers insight into the nuts and bolts of their vehicle, and prompts them to ask questions about their vehicle they otherwise might not.

MENU PLUS®
from Vital Media

You’ve asked for a menu board. We’re delivering Menu Plus®. In addition to displaying your most up-to-date pricing, Menu Plus® catches your customer’s attention with its bright display. Plus, it’s packed with value-adding content.

CONNECT WITH CUSTOMERS

Not every customer knows you offer Nitrogen Tire Inflation. Or they might be afraid to ask about their brakes because they are unsure of the pricing. Bridge the gap and empower your customers to make infomed purchasing decisions while improving sales of your promotional and high margin items.

BRING YOUR BRAND TO LIFE

Whether you want to take a deeper dive into your services, bring your promotions or coupons to life, or cross promote your website, the Message Center gives Menu Plus® the look and feel of your shop with full motion graphics.

THIS IS YOUR MENU

Menu Plus® will display a banner that showcases your shop’s logo, colors, slogan, certifications, or anything else that distinguishes you from the big chain down the street.

IT’S NOT JUST US WHO BELIEVE IN IT

Gene’s Tire Center
“Helps promote our business in an effective manner that is very well received by our customers.”
~Michael

Sam’s Tire Shop
“The customer service is excellent and the advertisement we get with our dBoard and Insight TV is great. If there is any troubleshooting, they’re always right there to assist.”
~Kimberly

Glotfelty Tire Center
“Keeps the customer informed about service that my sales people do not have enough time to do.”
~Joe

Take a look at how our digital signage solutions work.


TUNE OUT RESTLESSNESS.

Perceived wait time can be a killer. Eliminate the clock watching from your waiting room. 

No one wants to go back to a business if they feel like the service is slow. And you don’t want to be peppered with questions every five minutes about when someone’s car is going to be ready. The solution? Insight TV®. Having a television in the waiting room is nothing new, but Insight TV® allows you to control the message on the screen, while still giving the customer the freedom to change to channel.

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INSIGHT TV®
from Vital Media

Don’t create any more bad customer experiences by allowing them to tap their foot and constantly check their watch. Give them the ability to watch whatever they want, while controlling the message about your shop, and creating informed shoppers in the process.

DECREASE PERCEIVED WAIT TIME

Kids ask “Are we there yet?” because they get anxious while in the car. Grown-ups waiting for their car are no different. With Insight TV®, they can change the channel and tune in to their favorite station while they wait. Instead of watching the clock, they’ll be watching live television.

SEAMLESSLY BRAND YOUR SHOP

While live television might be the draw, Insight TV® also integrates information about your shop. Our content is engaging, timely, and relevant, and is designed to educate and up-sell your customers while they wait.

SELL MORE TIRES

Insight TV® reserves space at the bottom of the screen to promote your Michelin and BFGoodrich tires. Whether it’s the latest product or the current promotional offer, give your customers the information they need to request these tires over other brands.

WHAT ARE OTHER PEOPLE SAYING?

Gene’s Tire Center
“Helps promote our business in an effective manner that is ery well received by our customers.”
~Michael

Sam’s Tire Shop
“The customer service is excellent and the advertisement we get with our dBoard and Insight TV is great. If there is any troubleshooting, they’re always right there to assist.”
~Kimberly

Abe Tires and Brake
“Obtains and maintains customer’s attention.”
~Bob

See how Insight TV enhances your customer’s experience.

Insight TVPreview

THE PATH DOESNT END HERE.

We know the path to purchase extends after the customer’s purchase. So we’re working to add solutions to help you attract more customers, upsell those in your store, and keep them coming back the next time their car needs service. If you want to get the latest news, product information, and promotions, contact us using the form on the right or give us a call today.

Vital Media
866-863-3426
508 W. 5th St. #100
Charlotte, NC 28202



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